KanexPro Support Assistant

Describe your setup, the part number, and what you are seeing.

Before we start

So the team can follow up if this needs a person.

Used only to follow up on this request. See our Privacy Policy.

General enquiry

Tell us what you need and the right person will come back to you.

Used only to answer you. See our Privacy Policy.

Support

Knowledge base

Setup, configuration and fault-finding for KanexPro products.

SP-HD1X44K 1x4 HDMI Splitter: 4K, HDR, EDID and Power
SP-HD1X44K

SP-HD1X44K 1x4 HDMI Splitter: 4K, HDR, EDID and Power

The SP-HD1X44K sends one HDMI source to four displays at up to 4K2K@60Hz 4:2:0 with HDR10, HDR10+ and Dolby Vision, HDCP 1.4 and STD/TV EDID modes.

AUD-EARC-8K: eARC Audio Routing, Formats and EDID
AUD-EARC-8K

AUD-EARC-8K: eARC Audio Routing, Formats and EDID

The AUD-EARC-8K passes HDMI 2.1 video to the TV and sends audio to soundbar, amp, optical and L/R at once, with no decoding or downmixing.

Downloading KanexPro software and firmware safely

How KanexPro checks firmware and software downloads, how to verify a file's SHA-256 fingerprint, what the Windows SmartScreen warning means, and…

VW-MVIEW4X1 Controller Software, Firmware, RS-232 Commands
VW-MVIEW4X1

VW-MVIEW4X1 Controller Software, Firmware, RS-232 Commands

The VW-MVIEW4X1 zip holds Controller 1.0.11, firmware MCU V1.00.15 and scaler 2025-03-03, and both guides. All work over RS-232 at 115200 baud.

AUD-EXT-EARC100M: eARC and S/PDIF Audio Over One CAT Cable
AUD-EXT-EARC100M

AUD-EXT-EARC100M: eARC and S/PDIF Audio Over One CAT Cable

The AUD-EXT-EARC100M carries HDMI eARC or S/PDIF audio from a TV to a soundbar or AVR up to 100m/328ft over one CAT cable, powered from either end.

EXT-HD60M: 1080p HDMI Extender over CAT6 Explained
EXT-HD60M

EXT-HD60M: 1080p HDMI Extender over CAT6 Explained

The EXT-HD60M sends 1080p@60Hz HDMI and IR up to 60m (196ft) over one CAT6/6a/7 cable, with a local HDMI loop-out on the transmitter. CAT5e won't…

WP-EXTHDTC100: USB-C & HDMI Wall Plate Extender Kit
WP-EXTHDTC100

WP-EXTHDTC100: USB-C & HDMI Wall Plate Extender Kit

A 2-gang wall plate that sends laptop USB-C or HDMI video, USB 2.0 and 60W charging to a display up to 100m away over one CAT6/6A cable.

EXT-HD50C: HDMI over Cat5e/6 Extender Explained
EXT-HD50C

EXT-HD50C: HDMI over Cat5e/6 Extender Explained

The EXT-HD50C sends HDMI over one Cat5e/6 run — 70M at 1080p or 40M at 4K@30Hz on Cat6 — with HDMI 1.4/HDCP 1.4 and loop-out.

USB-C to USB-C Extender: 4K60, Data & 100W over CAT6a
EXT-USBC2C4K-40M

USB-C to USB-C Extender: 4K60, Data & 100W over CAT6a

The EXT-USBC2C4K-40M carries USB-C video, USB 3.2 data, touch return and 100W charging up to 40m over one CAT6a cable at 4K.

EXT-USBCPD4K-40M: One-Cable USB-C Room Extender
EXT-USBCPD4K-40M

EXT-USBCPD4K-40M: One-Cable USB-C Room Extender

It carries 4K60 video, USB 3.2 data and up to 100W laptop charging from one USB-C port over a single CAT6a run, up to 40m at 4K.

EXT-4KHD150M2 Long-Range 4K HDBaseT Extender Kit: Overview and Setup
EXT-4KHD150M2

EXT-4KHD150M2 Long-Range 4K HDBaseT Extender Kit: Overview and Setup

The EXT-4KHD150M2 extends HDMI over one Cat5e/6 cable: 4K to 120 m (394 ft), 1080p to 150 m (492 ft), with PoC, RS-232, IR and 3.5 mm audio out.

SP-HD1X28K 8K HDMI 2.1 1×2 Splitter: What It Is and Where to Use It
SP-HD1X28K

SP-HD1X28K 8K HDMI 2.1 1×2 Splitter: What It Is and Where to Use It

SP-HD1X28K splits one HDMI 2.1 source to two displays at up to 8K60 4:2:0 or 4K120 4:4:4, downscaling and converting HDR to SDR per output.